Are the camera heads interchangeable?
The cameras of each model are used together and cannot be used interchangeably. If your camera is broken and you don't know which model it is, please contact the customer service email to purchase the correct camera.
How long does it take for the package to be delivered?
We will ship according to the nearest warehouse, usually 3-7 working days can be delivered.
What should I do if the delivery fails?
Please contact the local carrier and re-schedule the delivery.
Does Octopusscan provide warranty service?
Yes, all cameras and parts come with a full one-year warranty. If you have any questions, please feel free to contact our customer service. support@octopusscan.com
How soon can I receive a refund?
Refunds will be settled within 15 business days of receipt of the returned item. The specific date of the transfer refund is determined by the payment channel bank.
Frequently asked question
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